Privacy Policy

Effective date: March 25, 2026

1. Who We Are

EZ Biz Services (“we,” “us,” or “our”) is an AI-powered front office provider for service businesses, based in Petal, Mississippi. We provide AI receptionist, call handling, appointment booking, and automated follow-up services.

2. Information We Collect

We collect information in the course of providing our services:

  • Account information: Your name, email address, phone number, business name, business address, and industry
  • Call data: Inbound and outbound call recordings, call transcripts, caller phone numbers, call duration, and timestamps
  • Appointment data: Scheduling details, customer names, service requests, and booking confirmations
  • Messaging data: SMS and text message content sent and received through our platform
  • Billing information: Payment card details (processed securely by Stripe — we do not store full card numbers)
  • Usage data: How you interact with our dashboard, service preferences, and configuration settings
  • Website data: IP address, browser type, pages visited, and cookies (see Section 8)

3. How We Use Your Information

We use the information we collect to:

  • Provide and operate the AI receptionist and front office services you subscribe to
  • Answer and route calls, book appointments, and send follow-ups on your behalf
  • Process payments and manage your subscription
  • Improve our AI models and service quality
  • Send you service updates, account notifications, and support communications
  • Send marketing communications (only with your consent — you can opt out anytime)
  • Comply with legal obligations

4. Call Recording Disclosure

Our AI receptionist records phone calls for service delivery, quality assurance, and training purposes. Callers are informed at the start of each call that the conversation may be recorded. Call recordings and transcripts are stored securely and are accessible to you through your account. You may request deletion of specific recordings at any time.

5. Third-Party Services

We use trusted third-party services to deliver our platform. These providers only access your data as needed to perform their functions:

  • Twilio: Handles phone calls and SMS messaging. Subject to Twilio's Privacy Policy.
  • OpenAI: Powers AI voice conversations and text processing. Subject to OpenAI's Privacy Policy.
  • Stripe: Processes subscription payments securely. Subject to Stripe's Privacy Policy.
  • Supabase: Stores account data and service records. Subject to Supabase's Privacy Policy.
  • Etsy (optional): If you connect an Etsy shop to EZBiz Seller AI, we access your shop's listings, orders, reviews, and messages through Etsy's Open API v3 using OAuth 2.0 authorization that you explicitly grant. We only use this data to provide AI features inside your own account (SEO-optimized listing rewrites, analytics, reply drafting). We do not share your Etsy data with any third party, and you may revoke access at any time through your Etsy account settings or by contacting us. Subject to Etsy's Privacy Policy.

We do not sell your personal information to any third party.

6. Text Messaging and SMS

If you or your customers opt in to receive text messages through our platform, the following applies:

  • Messages may include appointment confirmations, reminders, follow-ups, and service notifications
  • Message and data rates may apply. Message frequency varies based on your service configuration
  • Recipients may opt out at any time by replying STOP to any message
  • Reply HELP for assistance
  • Consent to receive messages is not a condition of purchasing our services

SMS opt-in data and consent information will not be shared with any third parties for marketing purposes. We may share this data with service providers (such as Twilio) solely to deliver the messages you or your customers have consented to receive.

7. TCPA Compliance

We comply with the Telephone Consumer Protection Act (TCPA) and related regulations. Calls and text messages are only placed to numbers where proper consent has been obtained. Our AI receptionist identifies itself at the beginning of each call. We maintain do-not-call lists and honor all opt-out requests promptly. As a subscriber, you are responsible for ensuring you have appropriate consent from your customers before enabling automated communications through our platform.

8. Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience, analyze site traffic, and understand where visitors come from. You can control cookies through your browser settings.

9. Data Retention

We retain your data for as long as your account is active and as needed to provide our services. Specifically:

  • Account data: Retained while your subscription is active, plus 90 days after cancellation
  • Call recordings: Retained for 90 days unless you request earlier deletion
  • Billing records: Retained for 7 years as required for tax and accounting purposes
  • Website analytics: Retained for 26 months

After the retention period, data is permanently deleted or anonymized.

10. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Delete your personal information (subject to legal retention requirements)
  • Export your data in a portable format
  • Opt out of marketing communications at any time
  • Opt out of text messages by replying STOP

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

11. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit and at rest, access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

12. Children's Privacy

Our services are designed for businesses and are not directed to individuals under 18. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the effective date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

14. Contact Us

If you have questions about this Privacy Policy or want to exercise your data rights, contact us: